Delivery Information

DELIVERY

 

GREAT NEWS! Receive FREE SHIPPING when you order more than AU$300 worth of product!* We would like to make sure your online shopping experience is as easy and hassle free as possible. If you have any questions regarding the ordering process, please feel free to get in touch with us via phone, email or via our online chat portal, and we'd be happy to assist you with your inquiries.

 

Shipping rates:

• Delivery within Australia for orders over AU$300 - FREE*
• Delivery within Australia for orders less than AU$300 - AU$15 flat rate
• Delivery to New Zealand for orders over AU$300 - FREE*
• Delivery to New Zealand for orders less than AU$300 - AU$25 flat rate


* Free shipping excludes bulky items and items that require custom installation.
 

Is your order urgent?
Give us a call on 1800 089 456 or email us at sales@highgategroup.net.au to discuss our express shipping options.


 

Please note:
We currently only offer delivery to Australia and New Zealand.

New Zealand delivery costs do not include any taxes or import duties, which may be applied by customs on arrival. Any duties or taxes incurred are the responsibility of the recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.


 

How long will it take to receive my items? (guide only)
Orders placed before 3pm (AEST) qualify for same day dispatch, with delivery time varying on your location - see below for a rough outline. Orders placed on weekends, public holidays and after 3pm on weekdays will be shipped on the next business day.


 
AREA STANDARD SHIPPING
VIC metro 1 days
VIC regional 2 - 3 days
TAS metro 3 - 5 days
TAS regional 4 - 6 days
NSW metro 2 - 3 days
NSW regional 3 - 5 days
ACT all 2 - 5 days
QLD metro 2 - 4 days
QLD regional 4 - 6 days
SA metro 2 - 3 days
SA regional 4 - 6 days
WA metro 4 - 8 days
WA regional 5 - 8 days
NT metro 4 - 5 days
NT regional 5 - 8 days
New Zealand 7 - 12 days

 

Orders are dispatched from our warehouses in Melbourne, VIC and Devonport, TAS.